The Journey
Traveller
Siwar Zakarna
Technical Support Engineer
Technical Support Engineer providing technical support and troubleshooting for FTTH/GPON internet services.
Issued
—
Based in
—
Stops
9
Span
7 yrs
Carrying with me
FTTH / GPON NetworksPPPoENetwork Monitoring & Fault DiagnosisIP Addressing & TCP/IPBasic DNS TroubleshootingHardware & Software TroubleshootingRemote Technical SupportRouter Configuration & TroubleshootingPythonDHCPNetwork Connectivity TroubleshootingC++Microsoft OfficeFirebaseSQL
Preface
As a Technical Support Engineer with a strong background in Computer Systems Engineering, I possess a unique blend of technical expertise and excellent communication skills. With experience in providing technical support and troubleshooting for FTTH/GPON internet services, I am confident in my ability to resolve complex technical issues and provide exceptional customer service. I am excited to leverage my skills and experience to drive success in my next role.
The Journey
Today
PresentOpen to what comes next.
Reach out if our paths should cross.
Milestone
Investigate a Relational Database
Investigated a relational database for a virtual movies rental company as a requirement for the Programming for Data Science Udacity course.
SQL
Milestone
Graduation Project (Tejwal)
Developed a Palestinian touring mobile application using Flutter and Firebase.
FlutterFirebase
The road here
Chapter
Jul 2025 — Aug 2025Technical Support Engineer
Bnet Palestine
Provided technical support and troubleshooting for FTTH/GPON internet services. Configured and troubleshot routers, IP addressing, DHCP, and PPPoE connectivity issues. Diagnosed and resolved network, hardware, and software problems remotely.
Foundation
Oct 2024 — Feb 2025, Programming for Data Science with Python Nanodegree
Udacity
Chapter
Aug 2024 — Oct 2024QA Engineer
ITG Software Inc.
Chapter
Aug 2024 — Oct 2024APEX Engineer
Hexasolution
Foundation
2019 — 2024Bachelor’s degree, Computer Systems Engineering
Arab American University
GPA: 3.69/4
Foundation
2019Tawjihi – Scientific route,
Arraneh Secondary Girls School
95.1%
Origin
Where it began, 2019. Every chapter since has built on this.